Robot Wranglers

Company - Why Robot Wranglers?

Our team is a combination of contact center company founders, contact center leaders, and technical wizards.   We’ve listened to and discussed thousands of real-time customer transactions across a range of industries, always asking the question: “How could that call have been better?"

That simple question led us to design, build, and deploy contact center robots, creating a new 

vision for contact center agents—the Robot Wrangler.  

Wranglers are human agents specifically trained to simultaneously interact with robots and customers to provide a world-class customer experience.  Our approach allows the robot to do the heavy, repetitive lifting while freeing the human agent to focus on the customer while using the data and guidance provided by the robot.