Customer Experience Robots

We create solutions.   We want to provide a world class customer experience on every transaction and drastically improve the economic model for our client,  Our experience in the contact center with multiple high-value clients, gives us a unique perspective on the challenges that customers confront when asking for help or wanting to buy a product.  

Our goal is to design a complete solution.  Face it, sometimes it takes a great customer just to listen to a lengthy IVR message.  Oh no!  The IVR options have changed?!  Just getting through the IVR can put a customer in a bad mood.  And all that information I provided earlier, is there anyone who knows that data or do I have to repeat every syllable again.  

Fortunately, there's a new set of tools!.  Natural Language Processing and Machine Learning are among the exciting platforms that are opening horizons for builders like us to solve customer problems.  No more repeating that.